Mental Health
NHS Outcomes Framework - Domain 4
Improving experience of healthcare for people
with mental illness: patient experience of
community mental health services
Patient experience of
community mental health
services based on
contact with a health and
social care worker
The annual survey of
community mental health
services involves a
questionnaire of 45
questions sent to 50,000
service users.
This indicator is an
average of the positive
responses received for
the following 4 high level
questions:
~Did this person listen
carefully to you?
~Did this person take
your views into account?
~Did you have trust and
confidence in this
person?
~Did this person treat
you respect and dignity?
Almost 17,000 (33%
response rate)
questionnaires have
been analysed each
year.
